A guiding hand when sleep feels difficult

Both options include an in-depth assessment, a personalized sleep plan and two weeks of WhatsApp guidance.

The Plan + Consultation also includes a 45-minute private call, giving you time to discuss your child's sleep, ask questions and review the recommendations together. After the consultation, your plan is adjusted to better reflect your child's needs and your family's preferences.

No. You can share your child's existing sleep schedule with us instead, but we will need approximately one week of recent data, including morning wake-up times, naps, bedtimes and night wakings.

If you don't already have this information, you can use the Mellow Kids app to track it before we prepare your plan.

Once we have your completed assessment and approximately seven days of sleep information, your personalized plan will normally be ready within two to three days.

If you already have enough recent sleep data, we can begin preparing your plan as soon as your assessment is complete.

Your support begins when you start implementing your plan, not necessarily on the day you receive it.

For example, if you receive your plan on Monday but decide to begin on Friday, your two-week support period will also begin on Friday.

You can use WhatsApp to share updates, ask questions and receive guidance as you put your plan into practice.

Messages are welcome every day, including weekends. On weekdays, replies may arrive within a few minutes or hours, or the following morning if you message late at night. Weekend replies may take a little longer, but we will always try to respond on the same day.

WhatsApp guidance is not a 24-hour monitoring or emergency service.

Yes. If you begin with the Personalized Plan, you can add a 45-minute consultation for questions for €49.

If you would like a consultation, an adjustment to your plan and extended WhatsApp guidance, you can upgrade your support for €149.99.

You'll receive an email within one business day with your assessment and clear instructions for the next steps.

If your option includes a consultation, your email will also explain when and how to choose your appointment time.

Our personalized sleep support is available for families with children from newborn to two years old.

Every recommendation is adapted to your child's age, developmental stage, temperament and your family's preferences.

No. Mellow provides educational sleep guidance and parental support. It does not diagnose or treat medical conditions and does not replace advice from your child's doctor or another qualified healthcare professional.

Every situation is considered individually. If there are concerns about weight gain, feeding, breathing, pain or another health issue, please speak with your child's doctor and obtain clearance before beginning a sleep plan.

We understand that plans can change. If you need to cancel, please contact us as soon as possible.

Your refund will depend on whether your consultant has already started reviewing your information, preparing your plan or providing support. You'll be able to review the complete cancellation and refund policy before payment, and your legal consumer rights are not affected.